It’s precisely the fact that I’ve invested hours and hours in that character and that Blizzard will not restore it that makes this situation extremely frustrating. If I had only created a character and lost it by a bug without actually playing it, I wound’t care at all.

Wich is funny since my frustration with what happened is directly linked with the fact that I’ve lost so many hours invested in something that was taken from me without any warning. By reading the others posts it seems I’ll not be given my character or itens back, plus I’m not elegible for a refund, since I’ve already played the game. I´m extremely frustrated since I’d invested so many hours leveling up my main character, which is now gone.

Today they are all gone, along with all my itens. I had 20 characters created in my account, until last night. Please feel free to post and show your resentment and grief for everything that has been lost. Cause it’s not fun to play something where hours and hours of work/progress can be wiped without warning and there is NO method of recovering said lost progress… Don’t like my games to hurt/punish/torment me this much.Īside from waiting and hoping that they fix it… you can keep playing knowing that any moment you could lose everything… Yeah… that sounds fun haha. Well I myself am waiting till ladder season 1 and hoping these issues are fixed by then. Sorry for the inconvenience caused, and that you for playing our game, and if you have any questions or need further assistance, please do not hesitate to let us know

We’re sorry to hear about your situation, but unfortunately we do not have the ability to review character information of D2R nor can we provide restoration of character/items in D2R either. Thank you for contacting us, Game Master ***** at your service desu!

Here is the reply I finally got after a few back/forths with them. We can’t get a refund of the game because we’ve already played it. I myself lost all of my equipped items and thus set me off on this adventure. So as many of you know, you can suddenly and without any kind of warning lose either all your items, your characters, or random stuff.

Blizzard forum diablo 2 resurrected